Contact Us

Order Status Inquiries
To check the latest status of your package, please visit the official 17TRACK tracking platform: https://www.17track.net/en. As a trusted global all-in-one package tracking service, 17TRACK supports over 3100+ carriers and 190+ airlines worldwide, boasting 99.9% tracking accuracy. It automatically recognizes 80%+ carriers and provides real-time updates on your shipment—whether it’s in transit, cleared through customs, ready for pickup, or delivered.

General Questions & Support
  • FAQ Help Center: Many common questions have already been addressed in our FAQ Help Center. We recommend checking here first for quick answers to your queries.
  • Contact Form: If you can’t find the information you need, feel free to leave your message directly via our contact form.
Important Notes
  • Office Hours: Our support team is available from 9 am to 5 pm EST.
  • Response Time: We strive to reply to all inquiries within one business day. If you haven’t received a response within this timeframe, please check your spam or junk folder—our messages may occasionally be routed there.
  • Avoid Duplicate Emails: Sending multiple emails about the same issue can delay our response. We appreciate your patience as we work to assist you as quickly as possible.
Direct Email Support
For urgent matters or detailed inquiries, you can also reach us via email:support@nativexu.com
TEL:+1 510 751 0316
We value your trust and are committed to providing reliable, timely support. Thank you for your understanding and support as we grow!